Refund Policy

Last updated: January 01, 2025

At Img-FX, we strive to provide our users with the best AI image and video generation experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

  • Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.

  • Credit Usage: If you have used more than 20 credits, you are not eligible for a refund, regardless of the time since purchase.

  • Subscription Plans: For monthly or annual subscriptions, refunds are only available for the initial purchase. Renewals are not eligible for refunds unless cancelled before the renewal date.

  • One-Time Purchases: One-time credit purchases are eligible for refund within the time and usage limits specified above.

Non-Refundable Situations

The following situations are not eligible for refunds:

  • Requests made after the 3-day time limit
  • Accounts that have used more than 20 credits
  • Subscription renewals (unless cancelled before renewal date)
  • Violations of our Terms and Conditions resulting in account suspension or termination
  • Changes in personal preference or dissatisfaction with generated content quality after extensive usage

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected].

2. Provide Details: Include the following information in your refund request:

  • Your account email address
  • Order number or transaction ID
  • Purchase date
  • Reason for the refund request
  • Current credit usage (we will verify this internally)

3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 3-5 business days. If approved, your refund will be processed to your original payment method within 7-10 business days.

Please note that the refund amount may be subject to a processing fee not exceeding 5% of the initial payment to cover transaction costs.

If you have questions about applicable fees or require further details, please contact our customer service team via [email protected] for assistance.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy, please contact us: