Refund Policy
Last updated: October 20, 2026
This Refund Policy explains when You can get Your money back for a purchase on Image Fx, a service operated by XEO Consistent Inc. ("We", "Us" or "Our"). It forms part of Our Terms and Conditions. Nothing in this policy limits any refund or withdrawal rights You have under the consumer laws of the country where You live.
Who can get a refund
You can request a full refund when all of the following are true:
Within 7 days. You ask Us within 7 days of the payment.
20 credits or fewer used. You have used no more than 20 credits from that purchase.
An eligible purchase. The payment is the first payment of a monthly or yearly subscription, or a one-time credit pack.
What is not refundable
Requests made more than 7 days after the payment.
Purchases from which more than 20 credits have been used.
Subscription renewals. Your subscription renews automatically until You cancel it. If You cancel before the renewal date, You are not charged again and keep Your plan until the end of the period You already paid for.
Partial or prorated refunds for unused time or unused credits after the 7-day window.
Free credits, including sign-up and daily check-in credits.
Accounts suspended or closed for breaking Our Terms and Conditions, and requests that show a pattern of abuse, such as repeated buy and refund cycles.
Failed generations
If an image or video fails to generate, the credits for that task are returned to Your balance automatically. This is separate from a money refund and does not use up Your 20-credit allowance.
How to request a refund
Email [email protected] from the email address on Your account and include:
The email address of Your Image Fx account
The order or transaction ID from Your payment receipt
A short note on why You are asking for a refund
What happens next
We usually reply within 3 business days.
Approved refunds go back to the original payment method. Depending on Your bank or card issuer, the money can take 5 to 10 business days to appear.
When a refund is approved, the credits from that purchase are removed from Your balance, and a refunded subscription is cancelled straight away.
Chargebacks
Please contact Us before opening a dispute with Your bank or card issuer; most problems can be solved faster by email. While a chargeback is open, We may pause the account it relates to.
Changes to this policy
We may update this policy from time to time. The version shown here, with its "Last updated" date, applies to purchases made after that date.
Contact us
Questions about a purchase or this policy: [email protected].